Terms of service

1. Who you are contracting with

Sansekai Enterprise, SSM registration 201303270173 (002271873-U), registered in Malaysia ("we", "us"). Contact: [email protected].

2. What we agree to do

Every engagement starts with a written quotation naming the deliverables, the price, and the expected timeline. We do the work described there with reasonable skill and care. Work outside it is a new quotation, agreed before we start it — you will never receive a surprise invoice for scope you did not approve.

3. What we need from you

Access to the systems and information the work depends on, a person who can make decisions, and responses within a reasonable time. If we are blocked waiting on these, timelines move.

4. Payment

• Prices are quoted in Malaysian Ringgit (MYR) and are exclusive of any applicable tax.
• Engagements are typically invoiced with a deposit before work starts and the balance on delivery, unless the quotation says otherwise.
• Invoices are payable within 14 days.
• We may pause work on overdue invoices. We will tell you before we do.

5. Who owns what

You own the deliverables. On full payment, all rights in the code and materials we produce specifically for you pass to you, in your repository, under your accounts.

We keep the right to reuse the general knowledge, techniques and non-client-specific tools we brought to the work or developed while doing it. We are not taking your business logic to anyone else; we are also not agreeing to forget how to do our job.

6. Confidentiality

We keep your business information confidential and use it only to do the work. This survives the end of the engagement. We will not name you as a client publicly without your written permission.

7. What we do not promise

We do not guarantee a particular business outcome — revenue, savings, rankings, or a specific result from an AI system. Software depends on services we do not control (banks, Google, messaging platforms, model providers), and those change. Where we can foresee a risk, we will tell you about it before you spend money on it.

8. Limit of liability

Our total liability arising out of an engagement is limited to the fees you paid us for that engagement. We are not liable for indirect or consequential loss, including lost profits or lost data, except where the law does not allow that limit. Nothing here limits liability for fraud or for anything else that cannot lawfully be limited.

9. Ending an engagement

Either of us may end an engagement with 14 days' written notice. You pay for work done up to that point; we hand over everything completed, including code, and delete or return access credentials. No exit fee.

10. Refunds

Set out in full in our refund and cancellation policy, which forms part of these terms.

11. Personal data

Handled as described in our privacy policy. Where we process personal data belonging to your customers while building your systems, we do so only on your instructions, and we hand back or destroy it at the end of the engagement.

12. Governing law

These terms are governed by the laws of Malaysia. If a dispute arises, we both agree to try to resolve it in good faith first, and to attempt mediation before starting court proceedings. The courts of Malaysia have jurisdiction.

13. Changes to these terms

We may update these terms for future engagements. The terms that apply to your engagement are the ones in force when your quotation was accepted.